ZOOMLION Services | Heavy Equipment Maintenance & Support

Services

Support Throughout the Equipment Lifecycle

We offer a full range of services throughout the heavy equipment lifecycle, from pre-delivery inspection and installation through to operator training, regular inspections, preventive maintenance, equipment repair and upgrades. Supported by an international service and parts network we can provide the necessary technical support and parts to ensure everything remains in working order with minimal downtime.

Our service engineers are based in key markets worldwide and work on long-term local assignments, deployed according to where customers' equipment is located. Because they are based locally, they can handle service requests directly, resolve technical issues and provide on-site support as required.

Each year we also run our Global Service Tour, during which our engineers visit both new and existing customers to assess equipment condition, gather feedback and build a clear picture of each customer's maintenance and operational needs. It is an effective way to strengthen communication with equipment owners and operators and to gain genuine insight into how we can improve our service and respond to issues as they arise.

Service Training and Certification System

Technical Certification
We have a three-tier technical certification system (entry level, intermediate, and advanced) to develop and assess staff skills at different career stages. It includes theory and practical assessments to cover technical knowledge and service skills.
Management Certification
For service managers and after-sales management staff, we have a specific certification programme covering service management competencies. Assessments are administered through online exams and in-person sessions at authorized training centers.

Global Service Training Activities

We regularly run international service training and customer engagement activities to build up our local service capability. As part of our Global Service Journey we reach customers across SE Asia, the Middle East, Africa, Latin America and other markets. This gives our service teams the opportunity to meet the customers, understand their maintenance requirements, pick up feedback and in turn improve the quality of the local technical support.

Receiving Inspection

When a new machine arrives at the the designated receiving location, our service engineers carry out a full inspection in accordance with the product-specific Receiving Inspection Report. This checks the condition of the machine on arrival and identifies any issues that may need to be addressed prior to the next stage of delivery/installation.

Pre-delivery Inspection

Prior to handover to the customer, ZOOMLION service engineers carry out a full inspection in accordance with the relevant Pre-Delivery Inspection Report. This checks the machine is in the correct condition and ready for delivery, with the inspection process being model specific.

Delivery Inspection

During equipment handover, service engineers will perform the final inspection and any required adjustments according to the product-specific Delivery Inspection Report. They will also record the operator's name and contact number to facilitate future service communication and technical support.

Machine Installation

Customers can request equipment installation via our service hotline, ZOOMLINK or the relevant QR codes. On receipt of the request, the service engineers will arrange on-site installation support to get the machine ready for operation in line with its installation requirements.

Customer Training

The training covers technical specifications and operating requirements and is tailored to each customer's needs where appropriate.

Periodic Inspection

Our service engineers carry out scheduled on-site inspections in accordance with the individual machine maintenance requirements. They will inspect the machine and assess its condition, identifying any areas which may require servicing or further attention.

Machine Upgrades

We offer upgrade services based on the condition and requirements of the machines in operation. The service engineers will assess the current condition of the equipment and then provide the appropriate upgrade support to meet changing operational requirements.

Machine Maintenance

We provide maintenance in accordance with equipment operating conditions and service requirements. Maintenance can be arranged by the customer through our service hotline, MyZoomlion or the QR code on the machine. The service engineers will then arrange the required support to maintain the equipment in good condition, deal with any wear and reduce the risk of an unplanned breakdown.

Machine Repair

If equipment fails or requires corrective maintenance then a service request can be submitted through our service hotline, MyZoomlion or the QR code on the machine. The service engineers will then provide repair support in the form of fault diagnosis, the carrying out of the required repairs and returning the machine to normal operation.